Return & Refund Policy

At KaisWorkshop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging whenever possible.
• Not show signs of damage caused by misuse, neglect, or normal wear and tear.

To initiate a return, please contact us at:
kaisworkshopcontact@gmail.com
or through Facebook: KaisWorkshop

Please include your order number and a brief description of the issue.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your claim, please provide:

• Your order number.
• Clear photos of the item received.
• Photos of any damage or defect.

If approved, we will offer a replacement or a full refund at no additional cost.

Refunds

Once your refund request has been reviewed and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Non-Refundable Situations

Refunds may not be granted in the following situations:

• The customer provided an incorrect shipping address.
• The item was damaged due to improper use.
• The customer simply changes their mind after the order has been shipped.
• Delays caused by customs, carriers, weather conditions, or other circumstances beyond our control.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, the order may already be in processing and cannot be guaranteed for cancellation.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: kaisworkshopcontact@gmail.com

Facebook: KaisWorkshop